Can I return my order?

It is important to us that you are satisfied with your order which is why unlike most of our competitors we accept returns. There are of course some conditions which apply to our return policy so we encourage you to read the specifics below.

ALL ORDERS PLACED FROM OCTOBER 1ST TO OCTOBER 31ST ARE NON RETURNABLE. All returns for orders placed outside of this time period must meet the criteria below:

• Item(s) being returned must be NEW, UNUSED AND IN THEIR ORIGINAL PACKAGING with all accessories.

• Customer must contact us within 7 days of delivery of order by sending an email to support@halloweencostumefactory.com and letting us know what you’d like to return. We will provide you with a RMA (Return Merchandise Authorization) number and return instructions. Return requests received after 7 days of receiving your order will not be refunded.

• Returns are not accepted for accessories.

• Item(s) must be returned to us via a traceable shipping method (ie FedEx, UPS, USPS) with a delivery confirmation or tracking number with all shipping costs pre-paid.

• Refunds are for merchandise only, shipping charges are not refunded. The customer is responsible for all shipping charges.

• If you need a different size or costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. This is because the new item maybe out of stock by the time we receive and process your return and to ensure the fastest delivery of your replacement item(s).

• Refunds are not available for closeout, discontinued, or clearance items.

• All refunds are subject to inspection and will be issued at Halloween Costume Factory’s discretion only.