How do I know if this is the right size for me?
See our sizing charts, they'll help you determine what sizing categories you fall into. Still not sure? Give our Customer Support Team a call and we'll be more than happy to help!
I don't feel comfortable giving my credit card information out on the internet. Can I buy another way?
We take every measure possible to protect our customers' privacy, and strive to make the online shopping experience as pleasant as possible. Still not comfortable? Not a problem, you can call your order in to our Customer Support Team and know that your order is entered securely and without worry. Just have what items you're ordering ready and let us take care of the rest!
How do I know if my order was successful?
After clicking the "Submit" button at the end of checkout, you will be directed to a page that will provide you with your invoice summary and order number. You'll also receive an order confirmation email (to the email you provided during checkout) letting you know that we've received the order. Any questions, simply give our Customer Support Team a call!
Can I make changes or cancel my order after it's been submitted?
We make every effort to ship orders as soon as possible, so we have automated our order process to meet this goal. For that reason, we cannot make changes to orders once they have been submitted. We encourage you to review your entire order before confirming it, but if a mistake is made, we need you to receive the order, then contact us for return instructions (if applicable). We cannot refund shipping and handling charges once the order has been sent to the warehouse for fulfillment. If you need to add items to your order, we can accommodate this request, but additional shipping charges may apply if the items have to ship separately. We apologize in advance for any inconvenience this may cause. Please review our Return Policy for more information about returns/cancelations.
Do you offer discounts or promotions?
Our prices are already deeply discounted, which is why you'll know that you're getting the best possible prices when shopping with HalloweenCostumeFactory.com! Pricing is listed on the item page and is updated when necessary, however, in some instances we can offer further discount on bulk orders. Please contact us or send an email to support@halloweencostumefactory.com to inquire about bulk order discounts. We also have occasional sales and promotions, which are found on our home page and through our email newsletters. Sign up for our email newsletters for updates and promotions all year long!
What types of payment are accepted?
We accept a variety of payment methods: Major Credit and Bank Cards (VISA, Mastercard, and AMEX), PayPal, Check, Money Order, and Bank Wire Transfer. Credit Cards, PayPal, Checks and Money Orders can be accepted online, but please contact us regarding Bank Wire Transfers.
Checks and Money Orders must be received before items ship.
Please send payments to:
Halloween Costume Factory
8111 St. Louis Ave
Unit 1-D
Skokie, IL 60076
United States
